Course curriculum

  • 1

    THE COMMUNICATION MODEL

  • 2

    COMPONENTS WHICH LEAD TO EFFECTIVE COMMUNICATION

    • COMPENENTS WHICH LEAD TO EFFECTIVE COMMUNICATION.pdf

    • Think Results

    • Clear Purpose

    • Think Before You Speak

    • Structure the Message for the Receiver.pdf

    • Avoid Irrelevant Details

    • Read Reactions & Adjust.pdf

    • Focus on Results
  • 3

    CONNECTING BEGINS WHEN THE OTHER PERSON FEELS VALUED

    • Practical Exercise.pdf

    • Connecting Questions
  • 4

    EMOTIONS IN THE COMMUNICATION PROCESS

    • Emotional Hijacking.pdf

    • Emotional Hijacking Model.pdf
  • 5

    BARRIERS TO EFFECTIVE COMMUNICATION

    • Barriers to Effective Communication.pdf

    • Overcoming Barriers to Effective Communication.pdf
  • 6

    ACTIVE LISTENING

    • Qualities of an Active Listener

    • What is Active Listening

    • Components of Active Listening.pdf

    • Six Elements of Active Listening.pdf

    • Great Qualities of an Active Listener
  • 7

    INCREASING MY VALUE OF OTHERS

    • WHAT CAN I DO TO INCREASE MY VALUE OF OTHERS - CONNECT.pdf

    • Action Step for Increasing Your Value of Others
  • 8

    EVERYONE COMMUNICATES FEW CONNECT

    • Everyone Communicates – Few Connect
  • 9

    COURSE SURVEY

    • THE ART OF EFFECTIVE COMMUNICATION